Digital Credentials Training Programs

It can be challenging to recruit individuals with digital identity and credential experience or build understanding within your organization to support a digital identity and credential program.

Whether you’re new to a digital credential or digital trust team and need to accelerate your learning curve, or your whole team is embarking on a digital credential journey, we have you covered.

DTLab has two courses, Digital Credentials 101 – Fundamentals and Digital Credentials 102 – Introduction to Implementation, designed to cater to varying levels of expertise and interest in digital credentials. These courses can be pursued individually or combined for a comprehensive learning experience, providing foundational knowledge and advanced insights into the digital credentials domain.

From executives who need high-level knowledge, to lead implementers who must stay up-to-date with the latest best practices, these courses aim to level-set the understanding and to expedite participants’ learning trajectory for digital identity and digital credentials.

Why take these courses?

  1. Understand digital identity and credentials at an introductory level
  2. Adopt a common language and terminology 
  3. Be able to think critically about a digital identity and credential program

Digital Credentials 101 – Fundamentals
(Units 1-5)

Digital Credentials 102 – Introduction to Implementation (Units 6-9)

Learning Objectives:

  • Understand the evolution of digital credentials as an emerging technology for identity and access management.
  • Examine the processes of building trust in online interactions, while identifying the limitations of current authentication practices.
  • Explore the potential benefits of these technologies in mitigating the risks of cybercrime and fraud, while emphasizing the crucial role of digital identities and credentials in securing online transactions and protecting privacy.

Learning Objectives:

  • Equip participants with the knowledge to start implementing digital credentials within their organizations, focusing on program design and technical considerations.
  • Delve into governance, identity ecosystems, and frameworks, highlighting their role in creating strong and trusted digital credential systems.
  • Cover the technical building blocks and standards essential for developing digital identity solutions, aiming to foster interoperability and trust within the ecosystem.
Half-Day 1: Units 1 to 3
Half-day 2: Units 4 & 5
See Course Outline for more details. 
4 Half-Days: Units 6 to 9 See Course Outline for more details. 

COURSE OUTLINE: Digital Credentials 101

UNIT 1: Why We Need Digital Identity and Credentials – 90 MINS

Participants gain an understanding of:

  • How we create trust in a transaction or interaction
  • Why current digital trust practices are limited
  • How digital identity and credentials make digital interactions and transactions safe, seamless, and secure.

UNIT 2: Foundations of Digital Identity and Verifiable Credentials – 60 MINS

Participants gain an understanding of:

  • The 4 lifecycle stages of an identity or credential
  • The 3 primary roles in the digital identity and credential ecosystem
  • Which roles you are likely to occupy
  • The importance of balancing ease-of-use, cost and the risk of harm

Participants are empowered to think critically about future security, privacy, client service and other program decisions.

UNIT 3: Digital Identity and Credentials in Canada and Around the World – 45 MINS

Participants gain an understanding of:

  • The roles of the public, private and non-profit sectors in the digital credential ecosystem
  • The relevant laws governing digital identity and credentials
  • The importance of good digital identity and credentials

UNIT 4: Privacy – 75 MINS

Participants gain an understanding of:

  • The core privacy principles
  • That privacy must be designed in, not bolted on  
  • The way different identity models enable or limit the privacy of individuals.  
  • The connection between privacy laws and digital identity.

UNIT 5: Levels of Assurance – 75 MINS


  • Comprehend the concept of Levels of Assurance (LoA)
  • Recognize the role of LOAs in risk mitigation for identity and credential management
  • Understand how to achieve different LoAs
  • Recognize appropriate scenarios for their application.

COURSE OUTLINE:  Digital Credentials 102

UNIT 6: Program Design and Implementation – 3 HOURS


  • Feel empowered to get started with implementing, using and/or accepting digital credentials
  • Have a sense of what their organization will be issuing and/or verifying
  • Have some specific details planned out for their organization to assist them in getting started.

UNIT 7: Governance, Identity Ecosystems and Frameworks – 3 HOURS

Participants gain an understanding of:

  • How digital credentials support existing ecosystems
  • The key characteristics of digital credential ecosystems
  • The role of trust frameworks in facilitating strong and trusted ecosystem operations
  • Where we are headed with interoperability and trust frameworks

UNIT 8: Building Blocks for Digital Identity Solutions – 3 HOURS


  • Understand the fundamental technical building blocks of the digital identity and credentials ecosystem.
  • Have a sense of how particular features of digital identity and credentials ecosystems can be used.
  • Can adopt a common language and terminology to discuss both technical and business implications

UNIT 9: Technologies and Specifications – 3 HOURS

Participants gain an understanding of:

  • The notion of standards and open standards
  • The various standards organizations; international and national
  • The technical standards relevant to digital identity and credentials provided by those organizations, and their field of application

Recommended Participants

  1. Individuals new to a digital trust team wanting to accelerate their learning curve
  2. Teams looking to level up together*
    • Executive Champion*
    • Program strategic lead*
    • Product/Project Managers 
    • User and stakeholder research lead
    • Process Development/ Business Analyst
    • Legal/Policy*
    • Privacy*
    • Architecture*
    • Security*
    • Developers
    • User Experience/Service Designers and Testers
    • Communications
    • User story/use case representatives
    • Client Support

* When purchasing training for a team it is highly recommended that the starred (*) positions attend for the team to achieve all three learning objectives. Executive Champions are recommended for units 1-3.

Interested in learning more about training, or receiving a quote?

Contact us